PRIVACY POLICY

1. Information Collection
We collect personal data when you:

  • Create an account
  • Make a purchase
  • Subscribe to marketing
  • Contact customer service
  • Browse our website (via cookies)

2. Types of Data Collected
This includes:

  • Contact details (name, email, address)
  • Payment information (processed securely)
  • Purchase history
  • Device and browsing data
  • Customer service interactions

3. Purpose of Processing
Your information helps us:

  • Process and fulfill orders
  • Provide customer support
  • Improve our services
  • Send marketing (with consent)
  • Prevent fraudulent activity

4. Data Sharing
We may disclose to:

  • Payment processors
  • Shipping providers
  • Marketing partners (opt-out available)
  • When legally required

5. Your Rights
Under Australian Privacy Principles you can:

  • Request access to your data
  • Correct inaccuracies
  • Opt-out of marketing
  • Make a privacy complaint

6. Cookies & Tracking
Our website uses:

  • Essential functional cookies
  • Performance analytics
  • Marketing cookies (manageable)

7. Data Security
We implement:

  • SSL encryption
  • Secure payment systems
  • Restricted staff access
  • Regular security reviews

8. International Transfers
Data may be transferred globally with appropriate safeguards.

9. Data Retention
We retain information:

  • For order processing (7 years)
  • Marketing (until unsubscribe)
  • As required by law

10. Children’s Privacy
We do not knowingly collect data from children under 16.

11. Policy Updates
Changes will be notified via our website.

12. Contact Us
For privacy requests:
alabasterbarossa.com/privacy-requests